Are you ready to become part of the most important mission on this planet with Rebuy? Well, Rebuy, pioneers in the sustainable reuse of electronics and media, is looking for you!
The company is searching for customer service agents to serve as the interface between its Dutch customers and internal divisions and departments.
In this role, you will work remotely with flexibility and in shifts. Read in for further details in order to successfully apply for this vacancy.
Job Description:
- Employer Name: Rebuy
- Position: Customer Service Agent
- No of Vacancies: 1
- Salary: N/A
- Employment Type: Full-Time (Remote)
- Location: Berlin, Berlin, Germany
- Shifts: 5-day week (Monday to Saturday)
Requirements:
Languages: Candidates must be able to express themselves in the English Language and Dutch
Education: N/A
Experience:
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Professional experience in customer service, tourism or the hotel industry
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Very good verbal and written communication skills in Dutch and English
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Strong customer and service orientation
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Open, outgoing and friendly manner
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Problem-solving orientation, reliability and ability to work under pressure
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Willingness to help and openness to change in a dynamic environment
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Proficient with PC and Internet
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Always a smile on your face
Roles
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You will process enquiries independently and respond to the requests of our Dutch customers.
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You will support customers with complex enquiries and make inbound and outbound calls to achieve a high level of customer satisfaction and find solutions.
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You are very familiar with our processes and support process optimisation and identify potential for improvement.
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You make phone calls and reply to emails and messages in English
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You document customer conversations in our systems
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You work a 5-day week (Monday to Saturday)
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You are flexible and work in shifts
About Company
Rebuy welcomes and supports all people across various parts of the world regardless of age, disability, national and social origin, skin color, religion, gender identity and sexual orientation.
