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Ghana News

MTN Engages Mobile Money Agents Association Over Commission Delay

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Mobile Money Agents Association of Ghana has threatened to embark on a strike over delayed payments of monthly commissions from telecommunication networks. The four mobile money associations, comprising of the Mobile Money Advocacy Group, Northern Momo Agents, ABAG and MM Agents Association of Ghana, have blamed the delay on audits of their transactions, which they claim delayed payments of their commissions for weeks. The agents have called for an increase in the cash-in-commission cap from GH¢1,000 to GH¢3,000, among other demands.

In response, the management of Mobile Money Limited has initiated talks with the leadership of the four Mobile Money Associations to address the concerns raised. The General Secretary of the Mobile Money Agents Association of Ghana, Evans Otumfuo, has disclosed that the management has acknowledged their concerns and has outlined plans to deal with them. MTN, in particular, has given a two to three months timeline to provide solutions to the concerns raised.

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For the most part, the mobile money agents have welcomed the feedback from the management of Mobile Money Limited but have yet to align themselves with it. Mr Otumfuo noted that the association is yet to officially communicate back to the management on the issue. It remains to be seen if the telecommunication networks will implement the demands of the mobile money agents to prevent any further action from the association.

The delayed payments of commissions have been a recurring issue for mobile money agents in Ghana, with previous threats of a strike in 2019. The agents play a crucial role in facilitating mobile money transactions in the country and deserve prompt and fair compensation for their services. It is essential for all parties to come to an agreement to prevent any disruptions to mobile money services and ensure that the agents receive their due payments on time.

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