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Ghana News

Mobile Money Agents in Ghana Threaten Strike over Commission Payments

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The Mobile Money Agents Association of Ghana (MMAAG) has issued a joint press release alongside other related groups threatening to embark on an industrial action over delayed commission payments for its operators. The statement was signed by Mr Dela Dunstan Abotsi, President of MMAAG; Mr. Daniel Akorsah, President of the Agent Bankers Association of Ghana; Mr Edward Ofori Agyemang, President of the Mobile Money Advocacy Group; and Mr. Mumuni Aziz, President of the Northern Momo Agent Association of Ghana.

The issue is due to a delay in payment of the agents’ monthly commissions for the past two years, citing the current economic difficulty and the high cost of running a business for agents. The situation has made it highly insensitive for the agents to continue operating without their expected commissions. The agents have also accused the mobile money operators of a lack of transparency in commissions paid, resulting in some agents not receiving any payment at all.

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The statement further stressed the critical role the agent network plays in the growth of the industry, with no upward reviews in their commercials over a decade, despite their contribution to the economy. In light of the current economic situation and rising operation costs, including the high cost of liquidity management, the agents demand that the cash-in commission cap be moved from Gh¢ 1,000 to Gh¢ 3,000 cedis, while maintaining the 0.5 percent rate, and the cash-out commission shares made 50 percent.

The leadership emphasized that the industrial action is imminent, as they can no longer accept the static commission structure that has been in existence for the past 13 years. The agents have been registering their displeasure, but it appeared nothing was being done about it. It is hoped that the mobile money operators will take urgent steps to address the situation before the threatened strike becomes a reality.

For the most part, the joint press release highlights the plight of the mobile money agents in Ghana, who have not witnessed any upward reviews in their commercials for over a decade. The agents’ demand for a change in the commission structure is critical to the growth of the industry and the economy.

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