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Ghana News

Mobile Money Agents in Ghana Threaten Industrial Action Against MTN

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A group of mobile money agents in Ghana are gearing up to take industrial action against MTN if their demands are not met. The agents have accused the telecoms giant of failing to address their concerns, which include delayed commission payments, lack of transparency in commission calculations, and no upward adjustment in commission payments for over a decade.

The agents have said that MTN is the only player in the industry that treats them unfairly, and they are tired of being ignored. They have issued a list of demands that they want MTN to address, including an increase in the cash commission cap and more transparency in the computation of commissions. The agents are also calling for all their members to be paid on the same date, on or before the 15th of each month.

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The threat of industrial action is serious, and the agents have said that they will make MTN customers pay extra for their services if their demands are not met. This could have serious consequences for MTN, as mobile money agents are an essential part of the company’s operations.

For the most part, mobile money agents provide a valuable service to customers who don’t have access to traditional banking services. They allow people to transfer money, pay bills, and buy airtime using their mobile phones. Without mobile money agents, many Ghanaians would be left without access to these essential services.

It is therefore essential that MTN takes the agents’ concerns seriously and addresses them promptly. Failure to do so could lead to a damaging and costly industrial action that could harm both the company and its customers. MTN must work with the mobile money agents to find a solution that is fair and mutually beneficial.

In conclusion, the threat of industrial action by mobile money agents in Ghana is a serious issue that needs to be addressed. The agents have valid concerns that must be taken seriously by MTN. The company must work with the agents to find a solution that is fair and mutually beneficial. Failure to do so could have serious consequences for both the company and its customers.

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