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ECG Power App Experiences Internet Connectivity Challenges – Managing Director Assures Users

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The Electricity Company of Ghana has acknowledged challenges with its power app, which has left users unable to pay their bills. The Managing Director of the ECG has asked for patience from the consumers, while the company works to rectify the issue.

In a statement to the press on Thursday, May 4, in Accra, the Managing Director admitted that the company is experiencing internet connectivity problems, making it difficult for customers to access the app. He, however, added that the company is working around the clock to switch to a better internet service provider to ensure dynamic service delivery.

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Despite the challenges, the ECG has urged users to continue using the app to view their bills and pay their bills on time. The company is doing its best to ensure that all the information on their system is up to date and accurate.

“On the power app now, you can actually view your bill. We are doing our best to make sure that all those whose information is on our system will be getting an estimated bill monthly until finally we can visit your premises to give you your meter,” the Managing Director said.

The ECG has been investing in technology to improve its services and reduce the need for physical visits by staff to customer premises. The power app is one such initiative, aimed at providing customers with more convenience and control over their electricity bills.

For the most part, the ECG is confident that the internet connectivity problems will soon be resolved, and users can continue to use the power app without any further disruptions. The company also assures customers that their payments are safe and secure, and they can continue to use the app to pay their bills as usual.

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