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Ghana News

ECG Managers Address Frequently Asked Questions on Power Supply

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Two officials from the Electricity Company of Ghana (ECG) provided answers to questions ECG customers frequently ask about on the Sunrise show on 3FM. The officials, Leila Abubakari and Kwame Afari Cheku, addressed issues ranging from interrupted power supply to prepaid credit issues.

Leila Abubakari explained that interrupted power supply is bound to happen due to certain elements. Trees that are heavy on the wires, networks that are overloaded, burnt transformers, and faulty generators can all contribute to power outages. While it is an inconvenience, these issues are often caused by natural or mechanical factors that are beyond the ECG’s control.

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One issue that has been raised by customers is the lack of a toll-free number for the ECG. Leila Abubakari explained that the customer service department is looking at bringing on a toll-free number soon to better serve customers who can’t access credit in the middle of the night.

Kwame Afari Cheku addressed concerns about the ECG’s neumeter, explaining that it is not the only type of meter available. He emphasized that the problem could be with general customer service, which the ECG is continuously improving.

Cheku also provided insight on prepaid credit issues, explaining that billing is done in the meter with prepayments. Customers should load money in the meter as they use power, and the meter will redraw the money from the account. There is no way money will vanish from the meter if you haven’t used electricity.

Lastly, Cheku emphasized that electricity tariffs are graduated tariffs banks. Moving from one bank to the other requires that you pay more as you use more. Money does not get vanished from meters, and customers should not be worried about losing money in their meters.

For the most part, the ECG officials’ responses to customers’ frequently asked questions provide insight into some of the issues customers face and what the ECG is doing to improve service delivery. By addressing these concerns, the ECG is taking steps to ensure that their customers receive reliable and efficient electricity supply.

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